General Shipping Policy:
Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. Kaufman Trailers offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit. We also ship to A.P.O. addresses via US Priority Mail only.
Delivery and Lead Time:
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time. Ground shipping: Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. Express shipping (Next Day, 2nd Day, 3rd Day): These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.
Out of Stock Items:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again. If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.