Warranty & Refund Policies
All products (unless specifically stated otherwise), carry an implied manufactures warranty against manufacturer defect or failure depending on the manufacture. Customers with questions regarding the warranty of a specific item should contact the manufacture or Kaufman Trailers Parts Department with any questions or concerns.
All warranty inquiries must include serial number of unit, date of purchase, and description of defect and nature of work to be done and amount of claim. No warranty claims will be honored unless the claim has been presented to and approved by the warranty department and then issued a warranty claim number prior to any work being done. Any warranties not approved by the warranty department will not be honored.
All requests for returns must first be made via phone at 336.790.2747. Do NOT simply mail item(s) back without speaking with us first, unless notified to do so via instructions enclosed with merchandise. Be ready to provide us the following information: Your name, product, purchase date, address item was shipped to, your contact information, and of course, the reason for the return. Once you have contacted us, we will give you instructions on how to proceed with the item's return, credit or replacement. Permissible Time frame for Return Notification of your intention to return an item must be received within 15 days of the invoice date. Defective Products that are defective will be replaced, repaired, or credited, as expeditiously as possible, according to Kaufman Trailers discretion.
Restrictions on Returns Non-defective returns are accepted for credit or exchange at Kaufman Trailers discretion. All non-defective and originally packaged returns will NOT be subject to a restocking fee. Products should be returned in their original packaging; otherwise full credit may not be possible. The Buyer is responsible for all shipping charges. Shipping Damage If product arrives with damage that is visible or likely to have affected the contents of the boxes, the preferred method of handling it is to refuse delivery of the shipment due to damage by the carrier. The carrier will be responsible for returning it to Kaufman Trailers. The Buyer must note the reason for refusal on the carrier's attempted delivery record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier's delivery record in order for Kaufman Trailers to file a damage claim. The recipient must save the product and all packing it arrived in and notify Kaufman Trailers immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within fifteen (15) days from the invoice date will result in the request being denied as out of return eligibility.